Shipping & Returns Policy
Transparency and care in every order.
At Main & Stone Fine Jewelry, every piece we create or restore is handled with exceptional care. Our shipping and return policies are designed to ensure clarity, security, and confidence with every purchase. Below you'll find detailed information about our processes and how to get support if you need it.
Shipping Policy
Main & Stone Fine Jewelry securely ships orders throughout the United States.
Order Processing
- Orders are typically processed within 1–3 business days
- Bespoke pieces require additional production time, communicated at consultation
- Tracking information will be provided via email once your order ships
In-Store Service & Pickup
Clients are warmly welcomed to visit our showroom in person.
Our Showroom
- Taylor, Texas
304 N Main St | (512) 352-5097
Many services such as repairs, resizing, and consultations can be completed in-store by appointment.
Returns & Exchanges
We accept returns or exchanges within 14 days of receiving your order.
Eligibility Requirements
- Item must be unused and in original condition
- Original packaging must be included
- Proof of purchase is required
To initiate a return or exchange, contact us at mainandstonejewelry@gmail.com with your order number and reason.
Items Not Eligible for Return
Due to the nature of fine jewelry, certain items may not be eligible for return:
- Bespoke and custom-designed jewelry
- Personalized or engraved pieces
- Resized rings or modified items
- Special-order pieces
If you have questions about eligibility before purchasing, our team is happy to assist.
Refund Processing
Once your returned item has been received and inspected:
- Refunds are processed within 5–7 business days
- Refunds are issued to the original payment method used for purchase
- Processing times may vary depending on your financial institution
Jewelry Repair & Services
For jewelry repair or restoration services:
- Repair timelines vary depending on the type of service required
- Clients are notified when work is complete
- All repair consultations include a free estimate before work begins
Our goal is to preserve the beauty and longevity of your jewelry.
Have Questions About Your Order?
Our team is here to help with shipping updates, repairs, custom pieces, or returns. We're committed to your satisfaction.
Contact Our TeamEmail: mainandstonejewelry@gmail.com | Showroom: (512) 352-5097